Genpact Mortgage Services- Regulatory Compliance

Deep regulatory knowledge (e.g. in Banking & Insurance regulations)

Regulatory Compliance focus (SOX, SAS 70, USA Patriot Act, etc)

A large team focussed on regulatory compliance, including SOX

Physical Access Control

Access-controlled floor space

-	Access control in all buildings has secondary & tertiary level access for restricted entry zones like data centers, hub room etc.
-	Production Control, Computer Operations, Data Centers, or any other similarly sensitive areas are located in a physical separated, secure area designated as “Red Zones”
-	Physical access to Sensitive Areas is restricted to authorized persons only and controlled by swipe cards plus PIN where necessary.
-	Physical access rights to sensitive areas are based on approval matrix and are reviewed and audited regularly.
-	Floor space monitored using CCTV (on a 24 hrs basis) to prevent and monitor any suspicious activity on the processing floor.

Design area for specific clients

No external data ports

No removable drives (pen drives/floppy/CD) on the floor

No camera phones in identified areas

Data Privacy & Information Security

Regular and consistent monitoring on networks

-	Individual Log In ID’s are provided for each system to restricted access.
-	mandatory password changes are required to avoid misuse.
-	Periodic audits are conducted to check for and remove redundant and un-used user IDs.
-	Logical and network access control mechanisms are in place to ensure that only relevant people have access to the Customer/Genpact systems.

No access to web-mail

Disablement of all external drives

-	External drives and USB ports exist but are not operational

Information security management BS7799 certified

	Integrity@Genpact
-	Integrity training for all new associates within 1 month of joining
-	Mandatory refresher courses
-	Zero-tolerance policy
-	Strong Ombudsperson network
-	Periodic checks by compliance officers, audits, login tracking, abnormal mail alerts, frequent account reconciliations