Loan Modification Solutions

Deep Domain Expertise / Right Shore Delivery / Lowest Cost Provider

Deep Mortgage Origination Expertise applied to loan modification processing
On-shore customer management and relationship oversight
Technology

Automated file management and data provisioning
Portfolio and borrower analytics, eligibility and NPV testing
Scalable transaction pipeline, workflow and technology
Document management
Customizable interface and workflow tools

Process Excellence

Focus on Continuous Improvement
Six Sigma Quality and LEAN
Unparalleled attention to rigor and process excellence
Relentless focus of providing exceptional customer service

Call Center / Direct Marketing – Inbound & Outbound
Pricing Flexibility (Per Transaction/FTE/Success)

Complete End-to-End and/or Selected Components


•	Servicer File Scrub
•	Automated Data Provisioning
•	Portfolio Outcome Optimization Analytics
•	Outcome Tranching


•	Eligibility and NPV Testing
•	Borrower Outreach Prioritization and Tranching


•	Solicitation Preparation
•	Document Preparation
•	Solicitation Mailing
•	Inbound and Outbound Calling


•	Borrower Data Collection and Validation
•	Document Modification, Execution


•	Borrower Performance Monitoring
•	Outbound Calling
•	Exception Handling
•	Status Reporting
•	Trailing Docs follow up

Objective: Optimize Outcomes
Optimization of borrower and investor outcomes requires a proactive integration of analytics, workflow and know-how.

Loan Modification Work Follow