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About |
At Genpact Mortgage Services, we understand how to maximize returns and drive revenue while reducing costs. Our approach is simple: We provide our customers a Global, Tier I, Mortgage Delivery partner with a totally accurate and efficient delivery process, we leverage offshore economies, and we professionally manage the operation via onshore Genpact industry experts.
Genpact Mortgage Services is based in Irvine, CA, and has support offices across India. The company specializes exclusively in outsourced mortgage services, and has in-depth domain knowledge and proficiency with more than 12 years experience in the market. Our customized solutions unite the benefits of on-shore mortgage expertise and customer management with off-shore process excellence and cost savings, backed by a relentless commitment to exceptional service. Our clients have the option to utilize offshore resources to reduce costs while maintaining client-facing interactions onshore with seasoned mortgage professionals and experts.
Relationships
Genpact Mortgage Services helps clients build customer relationships while garnering the benefits of outsourcing and offshoring, such as reduced costs and improved efficiency. Genpact Mortgage Services guarantees its clients the ability to reduce the cost of mortgage origination and convert fixed costs to variable costs while maintaining only the highest levels of customer service.
A strategic relationship with Genpact Mortgage Services brings you certainty of delivery, predictability, reduction of expense, and a platform for growth. We can also lift the burden of attracting and retaining skilled mortgage professionals needed to achieve desired ROI, allowing you the ability to focus on other core products and services.
“Best – Shore” Delivery
Because Genpact leverages and manages its own offshore Mortgage Delivery Center, we are the only one that provides a “best-shore” solution for complete end-to-end services—and we do it at the Lowest Total Cost. As a client, you will immediately gain the benefits of offshore cost reductions without experiencing the challenges that a company managing such arrangements gets to experience.
Additionally, due to our core strengths in Quality and Efficiency, we are able to leverage over 2,500 Black Belts in our Six Sigma initiatives; drive LEAN concepts and ideas into bottom line results; pay strict attention to accuracy through live audits; and most importantly remain focused on an assured quality of accurate delivery of loans to investors and/or to our client’s portfolio.
Globalization / Transformation Analysis
Business Impact
Genpact successfully delivers business impact by:
Eliminating: Fixed costs; Risk exposures; Challenges in the quality of customer service; Impacts of market volatility; Challenges in quality control, investor delivery and compliance difficulties.
Adding: Increased income and profitability; Control and oversight; Transparency and visibility; Process efficiencies and effective technology; Accurate loan tracking and pipeline management; Flexibility and rapid modification of software / program enhancements; Faster deployment of new loan programs.
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